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Foxway career site
IT · Estonia (Tartu)

ServiceNow Support Technician

Find your way in Foxway!

We are looking for a skilled and proactive ServiceNow Support Technician to strengthen our internal IT support and digital transformation initiatives.

We are replacing our current outsourced ServiceNow support with a dedicated internal role to enhance service quality, ensure knowledge retention, and support long-term business goals. If you are passionate about IT service management, problem-solving, and providing excellent user support, this role is for you!


What will you do as a ServiceNow Support Technician?

  • Incident Management – Troubleshooting and resolving ServiceNow issues reported by users.
  • Request Fulfillment – Handling user access requests, password resets, and basic system configuration changes.
  • Basic Troubleshooting – Diagnosing common ServiceNow issues, providing workarounds, and escalating when necessary.
  • User Support – Assisting users with navigation, functionality, and general usage of ServiceNow.
  • Collaboration with 1st Line Support – Providing guidance and sharing knowledge.
  • Escalation Management – Identifying recurring or complex issues and escalating them to 3rd Line Support or developers.
  • Documentation & Knowledge Base Updates – Maintaining records of known issues and creating user-friendly guides.
  • Problem Management – Analyzing recurring incidents and implementing permanent solutions to prevent future occurrences.


What are we looking for?

  • Experience in IT support, service management, or a related role.
  • Hands-on experience with ServiceNow or similar IT service management platforms (a plus).
  • Strong analytical and problem-solving skills with a customer-focused mindset.
  • Excellent communication skills and ability to work independently while collaborating with teams.
  • Fluent in English, both written and spoken.
  • Experience in incident and request management, with a basic understanding of ITIL principles (a plus).


We are looking forward to your application in English, latest on March 30th, 2025. Please do not wait until the last minute, as we are contacting the most suitable candidates as soon as possible.

Why join Foxway?

We are an ambitious team of experts dedicated to delivering circular tech services to large organizations, the public sector, and the recommerce industry. Our focus is on refurbishing and reselling technology while providing the essential infrastructure for a truly sustainable product life cycle.

You'll have the chance to apply your expertise and collaborate with a dynamic team of international professionals. We offer opportunities for both professional and personal growth. Our shared mission is to contribute to the planet's preservation by minimizing electronic waste through a circular economy, and we need your help to do it!

Department
IT
Locations
Estonia (Tartu)
Employment type
Full-time
Deadline for application
30 March, 2025
Picture of Mari Lill
Contact Mari Lill Talent Acquisition and Experience Partner – People & Culture

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About Foxway

We are pioneers in the tech industry, enabling a more circular way of using tech. With our vision of becoming the world's best as-a-service company enabling circular tech, Foxway has seamlessly empowered its customers to integrate environmental responsibility into their business operations. As a dynamic leader, we serve large organizations, the public sector, and consumer electronics resellers.

Headquartered in Sweden, we operate in eight European countries and serve customers worldwide. Founded in 2009, Foxway's rapid growth continues through strategic acquisitions, with an annual turnover ca SEK 7.4 billion in 2023. Driven by a dedicated team of ca 1,300 professionals we are enabling circular tech for everyone.

In 2023, Nordic Capital became a majority owner to further support Foxway’s strong growth journey. Our strategic plan includes securing the right leadership to scale operations globally, both organically and through acquisitions.

Discover how Foxway can transform your organization with circular IT solutions at www.foxway.com.

IT · Estonia (Tartu)

ServiceNow Support Technician

Find your way in Foxway!

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