We are now looking for RMA Administrator to Foxway!

Are you driven by creating customer value and working with digitalization and sustainability? Then Foxway is a perfect match for you. And if you are also great at building relationships, we are almost at the finish line.

Foxway is a global company with over 1,300 colleagues across six countries. Together, we make digital life easy for our customers. We do this by working sustainably in all dimensions – environmentally, socially, and economically. A win-win-win for the customer, the company, and the environment. Organic growth combined with strategic acquisitions has enabled us to grow significantly in recent years.

Are you our next colleague who wants to make a difference and continue growing together with us?

What you'll be doing

Our RMA Administrator takes responsibility of our Return Merchandise Authorization (RMA) process. The role includes handling and administering matters such as defective or damaged products that need to be returned, troubleshooted, or repaired. You will be in continuous contact with both customers and suppliers, receiving and registering RMA cases via our case management system, phone, and email.

• Managing RMA cases from registration through to completion.

• Ensuring product returns are handled properly and resolved regardless of outcome, always with a focus on customer experience.

• Collaborating with the warehouse and other relevant departments to manage cases and maintain strong relationships with customers, distributors, and manufacturers.

• Informing and guiding end users, partners, and internal teams on matters related to warranties, troubleshooting, and transportation.

With us, you will work in a fast-paced and dynamic environment with multiple ongoing cases at the same time, where collaboration is key to finding the best possible solution—without compromising customer satisfaction.

Who we are looking for:

We are looking for someone with drive and the right mindset, who thrives in a fast-moving environment. You are motivated by solving problems efficiently to maintain high customer satisfaction. You are a social and communicative person who feels comfortable handling different types of people in various situations—colleagues, customers, and suppliers alike.

While you enjoy multitasking, you also have a strong ability to analyze and pay attention to detail in ongoing projects. You likely have:

• Experience in customer service and an understanding of situations that may arise, both via phone and email.

• Experience working in a case management system.

• Solid technical interest.

• Fluency in Swedish and English, both written and spoken.

Meritorious

• Experience in a similar role.

• Experience in logistics, order management, and/or return handling.

Why join Foxway? 

At Foxway, you become part of a company that truly lives circularity and sustainability, not just in words, but in everyday operations. You’ll work in a collaborative environment with supportive colleagues, clear processes, and opportunities to grow your skills over time.

This is a great opportunity to join a growing operation where your contribution makes a real impact for customers, the business, and the environment.

Interested? 

We are reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue, apply quickly before the deadline!