Service Desk are now looking for a  Service Desk Agent to join us!

Are you passionate about providing exceptional service to customers? Join our team at Service Desk as a Service Desk Agent! As the first point of contact between Foxway and our valued customers, you'll play a crucial role in ensuring their satisfaction. Your responsibilities will include resolving cases, handling phone inquiries, generating reports, and collaborating effectively with other departments.

Responsibilities as a Service Desk Agent

As the first point of contact for our customer support, you will play a key role in providing high-quality service and troubleshooting assistance to our customers.

Additionally, you will:

• Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
• Assist with user account management, including password resets, access requests, and security protocols.
• Guide users through troubleshooting steps and provide clear, non-technical explanations.
• Maintain up-to-date knowledge of company systems, tools, and processes.
• Adhere to service level agreements (SLAs) and internal performance targets.
• Collaborate with other teams within the company, assist with keeping the knowledge base updated and continues improvement of our routines.

Qualifications

• 2+ years proven experience in with help/service desk, or a role we deem similar.
• Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.) and remote support tools.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

To thrive and succeed with us…

You should have the ability to analyze and make your own decisions, a willingness to take ownership of your own work and strive for continuous improvement. It is advantageous if you thrive in a fast-paced environment, readily take on challenges, and enjoy learning new things. We also value a dynamic work ethic, showing great commitment and initiative.

Why work with us?

• At Foxway, you can contribute to a more circular and sustainable future.

• We have a fun, challenging, and supportive workplace culture.

• Opportunities for personal growth and career advancement within the company.

• Employee discounts in our online store.

• Pension, insurance arrangements and health benefits.

We are evaluating applications continuously. Feel free to reach out to our TA Partner Ellen at ellen.berggren@foxway.com should you have any questions.

Location: Malmö
Employment type: Full-time

This role requires on-site presence at the office at least four days a week to ensure effective coordination and collaboration with the team.