We are looking for a customer-focused Product Manager to lead the vision, roadmap, and overall performance of our IT Asset Disposition (ITAD) offering at Foxway CWS!

About the role

ITAD is one of our two hero concepts. In this role, you will shape the value proposition across all customer segments, define margin requirements, and drive continuous product and performance improvements. You will work at the intersection of technology, design, and business development - combining insights from sales, finance, management, marketing, and of course our customers to create smart, sustainable solutions. You will position our products and services based on market insights, prioritize key customer segments, and own the end-to-end customer journey to maximize touchpoints and satisfaction. You will enable data-driven decision-making, oversee service quality standards and SLAs, and continuously evaluate performance using customer feedback and internal metrics. Additionally, you will support sales enablement, guide delivery process improvements, and contribute to incentive model development. Success in this role will be measured by product growth, margin performance, and customer experience (NPS).

The position reports directly to the VP Product & Services Management, and is considered a key function at Foxway CWS due to its business-critical nature.

Foxway offers a dynamic, forward-thinking work environment where your strategic leadership will shape pricing processes, drive profitability, and influence company-wide growth. We strive to create a workplace that fosters innovation, personal development, and high-impact collaboration.

We envision that you

In addition to being self-motivated, cooperative, and goal-oriented, the ideal candidate possesses:

• A solid background as a Product Manager or in a comparable role, with a strong track record of driving product development, ideally in a fast-moving environment (e.g., in tech).

• Commercial mindset and strong business acumen.

• Ensure solutions are well-designed, scalable, and deliver clear business value.

• A track record of owning and optimizing the end-to-end customer journey and driving data-based decision making.

• Skilled in analyzing, mapping, and refining processes together with end users.

• Experience shaping and validating UX concepts, both independently and in collaboration with designers.

• A genuine interest in service design and interaction design methodologies.

• Confident leading distributed or remote development teams toward clear outcomes.

• Able to balance commercial priorities with the need for operational efficiency.

• Performance driven.

• Excellent communicator who can translate complex topics into clear, actionable insights.

• Experience in defining product vision, roadmaps, and performance targets, including margin and growth goals.

• Evaluating performance using customer feedback and internal metrics, and setting SLAs and quality requirements.

To thrive and succeed with us…

• You are analytical, growth-oriented, and passionate about creating long-term value through data-driven insights and strategic leadership.

• You embrace change, thrive in a fast-paced environment, and are energized by transformation.

• Your proactive mindset, curiosity, and ability to collaborate across teams make you a valuable change agent at Foxway.

Why join Foxway?

• Be part of a company that contributes to a more circular and sustainable future.

• Work in a culture that encourages ambition, collaboration, and learning.

• Gain opportunities for personal development and strategic career growth.

This role requires on-site presence at the office at least four (4) days a week to ensure effective coordination and collaboration with the team.   

Interested? 

We are reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue, apply quickly! 

Holiday season is in!

Due to the holiday period, the recruitment process and our response might move a little slower than usual but rest assured we will review all applications once we are back after the holidays. We hope you enjoy the holiday season! 💜